You should not pay for software you don't want. Devices like laptops and smartphones are general purpose computers so, they should be neutral in relation to the software they run. Manufacturers and vendors do not have the right to impose you specific operating systems. When you request a refund, the process should be easy, quick and straightforward. Here’s what we demand:

1. Not impose specific software. Device manufacturers and vendors should not impose any operating system and/or software and to consumers, and should not force them to buy the license. Laptops and smartphones are general purpose computers, so consumers should run the software they want on their devices;


2. Transparent pricing. Shouldn't we say that consumers should have the right to decline the additional license but still be able to buy the laptop without it. (At the moment it would be fine if manufacturers say "then don't buy it")


3. Hassle-free refunds. Manufacturers and vendors should clearly publish the steps for requesting and obtaining a refund on their websites. The process should be simple, easy and accessible to any consumer. No one should go through unnecessary or complicated procedures i.e. sending the entire computer to a service center just to remove unwanted software.

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